The positive power of negative Word-of-Mouth


Negative word-of-mouth doesn’t have to be the be all-end all of your business’ social media endeavours. You can quite easily turn a negative social media and word-of-mouth event into a positive one.

Take a look at the five steps of converting negative word-of-mouth into positive word-of-mouth by taking a look at the infographic below.

The_Positive_Power_of_NewWOM_Infographic

 

(article by V.Highfield)

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